What to do first
What to do when someone dies in Sydney
You don't need to decide anything right away. Frank will listen carefully in your language and walk with you through the next steps.
First, follow the appropriate medical steps
For an unexpected death at home or a medical emergency, call 000. After an expected death at home, contact the doctor or palliative care team. In a hospital or care home, speak with the care staff about the next steps.
Once these steps are addressed, Frank can help you understand the funeral arrangements.
Reference: Healthdirect guidance on a death at homeThe next five steps
01
联系 Frank 商讨殡仪安排
Contact Frank about funeral arrangements
No matter the hour, please call. Frank will answer in your language and you will not be alone in this moment.
02
Frank 会了解情况
Frank understands the situation
He will ask a few necessary questions, calmly, so you don't have to worry about missing anything.
03
解释接下来的安排
He explains what happens next
Frank will explain what can happen in the next hours and days so every family member understands.
04
协调设施与团队
Coordinates facilities & team
Through his partnership with Gregory & Carr, Frank arranges the right facilities, venues and team support.
05
陪伴家属逐步完成
Guides your family through every step
From first call to final detail, Frank stays with your family - you will never be passed between strangers.